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Customer satisfaction survey

Survey

Your opinion is important to us!
We want to offer you the best service and the highest quality. Help us to improve further by participating in our customer satisfaction survey. It will take you about 5 - 10 minutes to complete the questions.

The questionnaire will serve as a basis for future improvement measures. If you would like to be informed about these measures, please provide your contact details at the end of the questionnaire.  

Thank you for your participation!

How satisfied are you with the quality of our machines / printers / systems?
How satisfied are you with the quality of our supplies / emblems?
How satisfied are you with the delivery time on our machines / printers / systems?
How satisfied are you with the delivery time on our supplies / emblems?
How do you feel about our reaction to enquiries by telephone, fax, email etc.?
How do you rate the professional competence of your contact persons in our company?
Have you already been in touch with our technical support desk?
How do you rate the competence of the staff on the hotline?
How satisfied are you with the quality of problem-solving of our technical support department?
Did you have to make a complaint about one of our products?
How satisfied are you with our procedure and period of time for handling complaints?
YOUR CONTACT DETAILS

Privacy policy

I agree that my data will be collected, stored and processed for the survey. I have been advised that providing my data is entirely voluntary. I can revoke my consent to the collection, storage and processing of my data at any time, with effect for the future, by email to info@thermo-tex.de.

Detailed information on how user data is handled can be found in the privacy policy.

 

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